Posted by Akanksha Singh Pandaw on Jan. 14, 2020, 2:39 p.m.


Automation is the technology by which a process is carried out with minimal human intervention, in order to have maximum efficiency and reliability. It resolves complex procedures by deducing them into a single instance, like pressing a button or switching on the power supply.


Automation introduces benefit for both service providers and customers. Customers see an improved experience due to better consistency in the services provided, improved response time, and often lower costs. The benefits stated before to provide the essential upper hand to the service provider in ways such as improved user experience increases the lifetime value of customers and brand loyalty. This is how the Automated industry rises above its competition. Automation empowers organizations to optimize internal resource allocation, capitalize on opportunity costs and enables businesses to scale while ensuring consistency in customer experience. With automation, businesses are either saving or making money.

Automation is mainly categorized into two parts:
1. Software Automation 2. Industrial Automation


Software automation is done using a software tool or suite of software tools to test your applications directly without human intervention. It makes use of specialized tools to control the execution of tests and compares the actual results against the expected result. For example, the pre-recorded voice when called in customer care is just the first step of software automation in that field. Similarly in railways, software automation uses text to speech technology for the announcement of arrival and departure of trains.


When we talk about "automation and robotics", we are usually referring to industrial automation.
Industrial automation involves physical machines and control systems to automate tasks within an industrial process. For example, in industrial automation control, a wide number of process variables such as temperature, flow, pressure, distance, and liquid levels can be calculated simultaneously. All these variables are acquired, processed and controlled by complex systems running on microprocessors.


When we think about robotics first thing that comes to our mind is the mechanical being that we have all watched during our childhood but robotics is much more than that. Robotics is the discipline of designing, constructing and operating objects that replicate human behaviour more efficiently. Robots are known to perform tasks automatically without much human intervention, except for initial programming and instruction set being provided to them. They interact with the physical world via sensors and actuators. Because they are reprogrammable, they are more flexible than single-function machines.


Robotic Process Automation (RPA) is the term we use when we are talking about robots in automation. RPA systems develop the action list by watching the user perform that task in the application's graphical user interface (GUI), and then perform the automation by repeating those tasks directly in the GUI.RPA is also non-intrusive in nature and leverages the existing infrastructure without causing disruption to underlying systems, which would be difficult and costly to replace. With RPA, cost efficiency and compliance are no longer an operating cost but a by-product of the automation.


India is the second-largest populated country on Earth, potentially being the home to some of the smartest minds of the century. The large customer based and gruesome competitive market of India calls for the establishment of Automated industries in order to survive and thrive. The recent rise of capitalism and the number of capital ventures provide a warm bed in India for Automation to be conceived.
Workplace automation, including the use of Artificial Intelligence (AI) and robotics, is expected to double in India in next 3 years, but only a few companies and HR functions are fully prepared to address this organisational change. According to a survey, companies in India expect the use of automation to increase from the current 14 per cent to 27 per cent in three years, higher than the global and APAC average (by Willis Towers Watson).

Companies are excited about RPA solutions because Most large non-tech companies still rely on legacy systems where a large share of automatable work is performed by a finite number of skilled workers that have their fair share of limitations.
Most people in the United States are concerned that automation will result in people losing their jobs and similarly some might say that this effect may stagger the Indian economy too. To debunk this mass concern, here are some ways it can be beneficial to people all around the world:

1. Automation allows domestic companies to be price competitive with offshore companies.
2. Robotics in manufacturing help create jobs by reshoring more manufacturing work, i.e. larger contracts.
3. The freedom that company experiences through robotics let them maximize their potential for continuous production and upscaling.
4. Robots achieve a return on investment quickly, often within two years, offsetting their upfront cost.
5. Repetitive, undesirable and dangerous tasks which put human life on risks can be effectively performed by robots while creating new jobs in the stem fields.


✔While the above mentioned points may reassure the masses that automation through robotics will benefit the society, it is important to note that technology and innovation can never be stopped.

✔It is our job to harness its power so that all may benefit.

✔I completely get that some of you might still have their concerns but what's important is to understand the fact that as a race we have to evolve and for that Automation through Robotics is the way to go.

✔The advantages outweigh the kickbacks by large multiples.

✔To conclude this, Development in this generation requires a substantial and controlled implementation of robotics in our industries.